FAQ

What is the processing time for orders?

Orders are typically processed within 1-3 business days after receiving payment. Processing time may vary based on stock availability and order volume. A confirmation email will be sent once your order has been processed and is ready for shipment.

What shipping options are available?

We offer various shipping options to suit your needs. Standard shipping typically takes 2-11 business days. Free shipping is available for all orders to Sweden and Denmark. Please note that delivery times may be affected by external factors such as weather conditions or customs clearance.

What is the return policy for North Sneak products?

Customers have the right to withdraw from their order within 14 days of receiving the goods without providing a reason. Items must be in unworn, unused condition with all labels attached and in their original packaging. Return shipping costs are to be borne by the buyer, and we recommend using an insured shipping method with tracking.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. Please allow up to 5 business days for the tracking information to update.

What should I do if my item is damaged or faulty?

If you receive a damaged or faulty item, please contact us immediately at support@northsneak.com. We will work to resolve the issue promptly.

Can I exchange my purchase for a different product?

Direct exchanges are not possible. If you would like a different product, please return the existing item and place a new order.

What should I do if I have further questions?

If you have any additional questions or concerns, please reach out to our customer service team at support@northsneak.com. We are here to assist you with any inquiries you may have.